Privacy Policy

1. Company information

Kapseller LLC

2. What we collect

Depending on how you use our websites and products, we may collect:

• account information, such as name, email address, password authentication data, role, and account type;
• profile information, such as educator or institution profile details;
• listing information, such as titles, descriptions, categories, subjects, availability, location fields, prices, program details, and images;
• verification information, where applicable, such as identity, professional, institutional, or qualification documents submitted for review;
• communication and support information, such as messages, requests, feedback, and support tickets;
• billing and subscription information, such as product purchased, subscription status, billing country, transaction identifiers, and tax-related information;
• technical information, such as IP address, device information, browser type, language preference, pages viewed, session information, cookies, and similar technologies;
• analytics information, such as page views, traffic source, language changes, product usage events, and aggregated performance metrics.

3. How we use personal data

We may use personal data to:

• create and manage user accounts;
• provide, operate, secure, and improve our websites and products;
• display and manage profiles, listings, categories, availability, and discovery features;
• review listings and user-submitted content;
• perform verification checks where applicable;
• process subscriptions, billing, renewals, cancellations, tax information, and payment-related records;
• provide customer support;
• detect fraud, abuse, spam, technical issues, or security risks;
• comply with legal, regulatory, tax, accounting, court, law enforcement, and payment provider requirements;
• send service notices, account updates, policy updates, and operational messages;
• send marketing communications where permitted by law or where consent has been provided;
• analyze usage, product performance, traffic, and feature adoption.

4. Payments

For web purchases, payments may be processed by Paddle, our authorized reseller and Merchant of Record.

Paddle may collect and process payment, tax, billing, fraud prevention, and transaction information to complete purchases, manage subscriptions, calculate and collect applicable taxes, issue compliant invoices, and provide buyer support. Paddle states that as Merchant of Record and reseller it handles tax calculation, collection, remittance, and compliant invoices for supported transactions.

Kapseller does not store full card numbers.

Mobile app purchases, where available, may be processed by Apple App Store or Google Play depending on the platform used.

5. Legal bases

Where applicable data protection law requires a legal basis, we may process personal data based on:

• performance of a contract;
• legitimate interests, such as operating, securing, improving, and preventing abuse of our products;
• consent, such as for certain cookies, marketing communications, or optional features;
• compliance with legal obligations;
• establishment, exercise, or defense of legal claims.

6. Verification documents

Where verification features are offered, users may submit documents or information for review.

Verification documents are used only for verification, compliance, fraud prevention, safety, and platform integrity purposes.

Sensitive verification documents are not intended to be shown publicly. Public profiles may show verification status or limited non-sensitive verification indicators where the product supports this.

7. Cookies and analytics

We may use cookies and similar technologies to operate our websites, remember preferences, improve performance, measure traffic, understand usage, and protect against abuse.

We may use analytics tools such as Google Analytics or privacy-focused and internal analytics to understand page views, sessions, language preferences, product usage, and general traffic patterns.

Where required, we will request consent for non-essential cookies or tracking technologies.

8. Service providers

We may share personal data with trusted service providers that help us operate our business and products, including providers for:

• hosting and infrastructure;
• database and storage;
• security and content delivery;
• analytics;
• payment and subscription processing;
• email and communications;
• customer support;
• verification and compliance;
• professional services, such as legal, tax, and accounting support.

9. Examples of providers

Examples of providers may include Paddle, Cloudflare, Vercel, Turso, Google Analytics, email service providers, and other infrastructure or operational vendors.

Service providers are only allowed to process personal data as needed to provide services to us, subject to applicable contractual, security, and confidentiality obligations.

10. Legal and safety disclosures

We may disclose personal data where we reasonably believe it is necessary to:

• comply with applicable law, regulation, legal process, court order, or lawful government request;
• respond to law enforcement, judicial, regulatory, or tax authority requests;
• enforce our Terms of Service;
• investigate fraud, abuse, security issues, or policy violations;
• protect the rights, safety, property, or integrity of users, Kapseller, or the public.

11. International transfers

Kapseller LLC is based in the United States, and our service providers may operate in multiple countries.

When personal data is transferred internationally, we use appropriate safeguards where required by applicable law.

12. Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on the type of data and the reason for processing. In general:

• account data is kept while the account remains active;
• billing, tax, transaction, legal, and accounting records may be kept for up to 5 years or longer where required by law;
• support and communication records may be kept as needed for customer service, disputes, compliance, and quality control;
• verification records may be kept as needed for fraud prevention, compliance, safety, and platform integrity;
• analytics data may be aggregated or anonymized and retained for product improvement.

13. Your rights

Depending on your location and applicable law, you may have rights to:

• access your personal data;
• correct inaccurate data;
• request deletion;
• object to certain processing;
• restrict processing;
• request data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with a data protection authority.

14. Children

Our products are not intended for children under 13.

Users under the age required by applicable law must use our products only with appropriate parental or guardian consent.

15. Security

We use reasonable technical and organizational measures to protect personal data.

However, no system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date.

17. Contact

For privacy questions or requests, contact:

Kapseller LLC